Privacy Policy

1. Business Information

Business name: LabQuick Inc.
Address: 2258-139 Kamimakuwa, Motosu-shi, Gifu 501-0461, Japan
Contact: info@gene-quick.com

2. Information We May Collect

We may collect the following information:

• Information you provide through forms, such as your name, organization, title, and email address
• Purchase-related information received through payment service providers as needed for transactions
• Inquiry details and support history
• Usage-related information such as access time, IP address, and cookies
• Device information and log information required for license activation, environment checks, and troubleshooting

3. Purpose of Use

We use collected information for the following purposes:

• To provide GeneQuick, issue licenses, authenticate users, and provide support
• To process purchases, billing, receipts, and invoice issuance
• To respond to inquiries and verify identity when necessary
• To improve services, investigate issues, and enhance quality
• To send important notices such as specification updates and maintenance information
• To prevent unauthorized use and maintain security

4. About Payments

We may use external payment services to process transactions. Sensitive payment information such as credit card details is generally not stored directly by us, but is processed through the systems of the relevant payment providers.

5. Use of Cookies and Similar Technologies

We may use cookies and similar technologies to improve usability, analyze access, and optimize display. You can disable cookies in your browser settings, but some features may not function properly as a result.

6. Provision to Third Parties

Except where required by law, we do not provide personal information to third parties without your consent. However, we may outsource certain tasks necessary for service operation, such as payment processing, email delivery, analytics, and cloud hosting, to external service providers.

7. Use of External Services

We may use external services such as the following in operating our services:

• Payment services
• Email delivery services
• Cloud hosting services
• Access analytics tools

Please refer to the privacy policies and related terms of each provider for details on how those services handle information.

8. Security Measures

We take necessary and appropriate measures to prevent unauthorized access, leakage, alteration, loss, or damage of personal information and to otherwise ensure secure management of such information.

9. Retention Period

We retain personal information only for as long as necessary to achieve the purposes described above. When information is no longer needed, we will delete or anonymize it appropriately, taking into account legal retention obligations where applicable.

10. Requests for Disclosure, Correction, or Deletion

If you request disclosure, correction, addition, deletion, or suspension of use of your personal information, we will respond appropriately in accordance with applicable laws after verifying your identity.

11. Use by Minors

If minors use our services, they should do so with the consent of a parent or legal guardian where necessary.

12. Changes to This Privacy Policy

We may revise this policy as needed due to legal changes, service updates, or other operational reasons. Revised content becomes effective once posted on this website.

13. Contact Information

For inquiries regarding this policy, please contact us at:
Email: info@gene-quick.com
Business name: LabQuick Inc.